Each time I become tempted to walk away from Realm Online it is over customer service. For many months I have struggled merely to recieve an answer from them. They say that my banks accused hem of double billing. My bank charged me service charge on 5 disabled accounts and told me repeatedly that they released the funds to NG’s billing peole last November. Realm demands 2 months payment on 5 accounts.

Now I really do not care about billing, the bank and related stuff. I am WILLING to pay those 2 months on 5 accounts simpy to get at  now priceless items and 1k and high level toons I miss terribly. I have written countless times to get a snailmail addy by e-mail and by their handy dandy cs support form on their site. I do not even get an automated response.

Now I have a deeper issue here. My hunting partner is so sick of waiting and so sick of me trying to explain that I have now got a badly damaged real life relationship, I have been called a liar repeatedly.

Now, not only has NG affected my satisfaction as a customer they have damaged a real life relationship to the point of unrecognizability say nothing of honor and credibility.

If and when I finally egain my accounts will my toons and  gear be intact? If so I become wealthy over night. If not furher damage happens to the relatinship but so does any of my good feelings about a game that I have loved for years. Macavity