Customer Disservice

Each time I become tempted to walk away from Realm Online it is over customer service. For many months I have struggled merely to recieve an answer from them. They say that my banks accused hem of double billing. My bank charged me service charge on 5 disabled accounts and told me repeatedly that they released the funds to NG’s billing peole last November. Realm demands 2 months payment on 5 accounts.

Now I really do not care about billing, the bank and related stuff. I am WILLING to pay those 2 months on 5 accounts simpy to get at  now priceless items and 1k and high level toons I miss terribly. I have written countless times to get a snailmail addy by e-mail and by their handy dandy cs support form on their site. I do not even get an automated response.

Now I have a deeper issue here. My hunting partner is so sick of waiting and so sick of me trying to explain that I have now got a badly damaged real life relationship, I have been called a liar repeatedly.

Now, not only has NG affected my satisfaction as a customer they have damaged a real life relationship to the point of unrecognizability say nothing of honor and credibility.

If and when I finally egain my accounts will my toons and  gear be intact? If so I become wealthy over night. If not furher damage happens to the relatinship but so does any of my good feelings about a game that I have loved for years. Macavity

Where does the name ‘House of Wands’ Come from?

The name House of Wands was chosen, for the most part, because of a long overdue promise made to a beloved friend. In my Bram incarnation, my first guild affliation was to the now gone, Lords of Legend. That guild had 4 Houses. The magical or chanting  House was called The House of Wands. Soon after I became a member the leadership and membership faced many and far reaching challenges. The lady of the House of Wands chose me as her second in authority. When it began to become clear that the Guild would fold I promised the lady that even if the Lords of Legend folded. The House of Wands would either survive in some form or be made as a new and seperate entity. I do my best not only to keep my word to the best of my ability, disapointing a lady hurts me. I loved Her, that house, and the folk who were there.

The initils HoW are not entirely coincidental. How to play the game with enjoyment and skill is asked over and over. The preamble is most often: ‘How do I…’

Our affliation with Mabon the God of Magicis understandable because in many traditions wands as symbols are always magical. Our guilds role playing (parallel to Realm SL) also holds its own magical components.

LadyFairBea? Here’s to you and those like you; damn few.